Gala Food Holding Pte Ltd, a local F&amp;B business established by Xu Rong in 2018, is well known to consumers for its brand, Tongue Tip Lanzhou Beef Noodles. Tongue Tip Lanzhou Beef Noodles currently have seven outlets in Singapore, specialising in offering bowls of tasty and authentic Lanzhou beef noodles such as their Signature Beef Noodles and Mala Beef Noodles.To meet consumer demand, the company ardently explores and develops new dishes. Despite their menu continuing to grow and their customer base increasing, they were met with new difficulties. Gala Food Holding recognises the compelling need to reorganise its workflow in order to provide a more favourable work environment for its employees due to the growing workload on the older workers. Hence, they have invested in a new POS (Point of Sale) and QR ordering System as part of NTUC e2i's WorkPro Job Redesign scheme. This in turn helped to improve the entire process flow within the outlet.&nbsp;The use of a new QR ordering system allowed consumers to place orders for food without coming into contact with staff members. As a result, manual order taking was no longer required, and this was especially useful during the Covid-19 pandemic. Besides this, the use of a QR ordering system also helped to minimise the possibility of inaccurate or unfulfilled orders due to illegible handwriting, as orders are automatically forwarded to the kitchen for processing once a consumer places an order. The implementation of a POS system also helped customers make payments more quickly, thus improving the customer experience.Overall, Tongue Tip Lanzhou Beef Noodles’ has experienced an improvement in customer satisfaction and an increase in productivity as a result of adopting the POS and QR Ordering system.&nbsp;If you would like to learn more about how such F&amp;B technology solutions can benefit your business and how they can help you, just like they did for the Gala Group, get in touch with us today.&nbsp;

Chef 4.0

Learn more about how Tongue Tip Lanzhou Beef Noodles increased their productivity with technology.


Tongue Tip Lanzhou Beef Noodles 

It’s that time of the year again, where families scramble to make reservations for Christmas and New Year’s at their favourite restaurant, and it’s also when F&amp;B operations start to get chaotic due to the crowd. What steps can F&amp;B businesses take to ensure that everything goes without a hitch and provide a seamless service experience?&nbsp;&nbsp;Here are 6 systems from Novitee that can help with that.&nbsp;1.Novi Point-of-Sales (POS)&nbsp;Having a dependable POS system is critical for F&amp;B restaurants to keep the business running smoothly during peak traffic months such as Christmas and New Year's. A dependable POS system helps you to handle a large flood of consumers while remaining efficient. Novi POS is simple to use and includes a plethora of functions to help you maximize your profits. Novi POS can create sales reports for you to evaluate which menu items are doing well and which are not. This enables you to prepare and forecast menu items that will do well throughout the upcoming holiday season, thereby improving your earnings. Setting up exclusive festive promotions and specials is likewise a straightforward process.2.Novi QR Ordering and Self-Serve Kiosks&nbsp;During the festive season, there will be a higher volume of customers coming in as everybody wants to eat out and celebrate. Your restaurant may be understaffed and unable to accommodate them. This is where QR Ordering and Self-Serve Kiosks come into play. Your customers can place orders and make payments on their own. Not only do customers no longer need to wait for servers to take their orders, this also makes it easier for your staff to manage the crowd and focus on getting food out of the kitchen. Customers placing orders on their own reduces the likelihood of incorrect orders, and the kitchen is relieved of the burden of continuously remaking the wrong orders.3.Novi Kitchen Display System (KDS)&nbsp;Paper order receipts are used in traditional kitchens for meal preparation. However, having too many paper order receipts can lead to confusion and missed orders, especially during the holiday season. Novitee's Kitchen Display System enables chefs to quickly manage a large influx of orders by collating similar dishes and cooking them in batches. This saves them a lot of time and reduces the pressure on the kitchen to complete orders quickly. The Novi KDS also has colour-coded tickets to assist chefs in determining which orders are more urgent. To mark the completion of an order, simply click a button, and the server is immediately notified.4.Novi QueueQueue systems are very beneficial for crowd control during holidays. Your team is relieved of the effort of manually tracking and keying in queue numbers, allowing them to focus on other responsibilities during the busy holiday season. Customers can keep track of their order status on the display screen and this helps to manage their expectations, lowering the likelihood of them pushing servers for their food orders. Your holiday promotions and deals can also be displayed on the Queue system for all of your consumers to view.5.Novi Purchase, Inventory and Bill of Materials (PIB)&nbsp;During a period like this, inventory tends to deplete quickly, and if you do not properly track your inventory, you will realize that many of your menu items will suddenly run out of stock. This is when inventory control becomes important. Novi PIB helps you to effectively keep track of your inventory, with a system alert triggered to inform you when the par value is reached. It is also simple to automate recurring orders to your vendors, so you never run out of ingredients. You can also generate inventory records from previous peak periods so you know how much stock to order in preparation for the holiday season.The festive season is significant for F&amp;B businesses as it is when they stand to make the most sales. Other than planning and marketing, having the right solutions for your business will definitely help in maximizing your profits. If you would like to find out more about Novitee’s solutions and how they can assist you in improving your operations, connect with us today!

Find out more about how F&B Tech solutions can improve your operational efficiency.

6 Novitee Systems To Boost F&B Restaurants’ Efficiency During The Festive Season

Find out more about how Adeline benefited from NTUC e2i's Place and Train programme.

NTUC e2i's Place and Train Programme

In Singapore, coffee shops (or more commonly known as Kopitiam to the locals) can be found throughout the island, especially under HDB flats and private commercial buildings. These coffee shops typically have between 5 to 15 food and beverage stalls, and no two coffee shops are the same because the stalls vary based on who rents them.As we all know, the jobs of these owners or employees at coffee shop stalls involve a lot of manual work. It is not uncommon for us to read about or watch videos that cover the daily lives of coffee shop owners, with some waking up at wee hours to prepare their ingredients, or having to deal with long queues and losing customers due to long waiting times. Depending on the size of the stall, there are typically only 1-3 people working at each stall, which means that these people would have to handle everything on their own. This could include not only cooking and preparing the food, but also buying and managing inventory, managing the business, and handling day-to-day operations of the stall. Furthermore, some coffee shops in Singapore are open 24 hours a day and frequently face difficulties in finding a system that allows them to effectively manage overlapping shifts of employees.As coffee shops have been established for a long time, there used to be a lack of technologies available to help with their operations, or that these owners or employees who have been working for many years might not have the technical know-how to operate technologies that are too complicated.With the development and improvement of technology, there are now more things that can be done to streamline and improve the operations of these coffee shop concept operations, as well as to solve all of the challenges mentioned previously. One of these technologies includes the commonly used point of sale system that can be found at almost every restaurant.Unlike larger chain restaurants, coffee shops operate on a much smaller scale and have a different set of challenges and requirements. Therefore, rather than utilising a one-size-fits-all type of solution, it is crucial that the functionalities of the technologies utilised are customised to suit their demands.Over the years, by learning from and listening to the difficulties faced by each and every one of our clients and potential clients, Novitee has developed solutions that work for all types of F&amp;B business concepts, including coffee shop concepts. We are honoured and glad to have satisfied clients operating under such coffee shop concepts, which include companies like Kimly and Food Loft. These are successful and excellent examples of how adaptable our technology solutions are and how they can be easily customised to help support F&amp;B owners with various business models.As coffee shop business concepts tend to require more manual labour, the most commonly used technology solutions by such coffee shop concepts include :&nbsp;<ul><li class="ql-align-justify">		Novi POS</li><li class="ql-align-justify">		Novi KDS (Kitchen Display System)</li><li class="ql-align-justify">		Novi Self-Serve Kiosk&nbsp;</li><li class="ql-align-justify">		Novi QR Ordering</li><li class="ql-align-justify">		Novi PIB (Purchase, Inventory &amp; Bill of Materials)&nbsp;</li></ul>As the majority of the employees working at coffee shop stalls are elderly, the Novi POS system is designed to be user-friendly, with options like enlarging fonts or incorporating photos of menu items to make ordering simpler for older employees who are non-tech-savvy or who might be computer illiterate. With a user-friendly and intuitive graphical user interface (GUI), these non-tech-savvy employees can easily learn how to use the Novi POS system, and thus quickly adapt to the new system changes at their stalls.The use of Novi Self-Serve Kiosks and Novi QR Ordering can also help businesses better manage queues, cut down on order taking times, and prevent consumers from leaving due to long wait times. This allows for better resource allocation and lessens the need for manual labour when it comes to ordering.Operational efficiency can also be easily achieved with the use of Novi KDS as it allows similar orders to be combined and prepared all at once rather than having to cook the same thing several times in smaller portions.For companies like Kimly and Foodloft, which have hundreds of stalls islandwide, the use of Novi PIB, together with our other solutions, has made it easy for them to manage their operations and better streamline their inventory.The usage of these solutions has greatly benefited our clients who are running these coffee shop business concepts, and is why we have been able to continuously win over the trust of these F&amp;B business owners.We would love to assist even more of these coffee shop business concept owners who are having trouble streamlining their operations, so do connect with us today to find out more details about how our solutions have benefited each of these coffee shop business concept owners.

Find out more about the challenges faced by coffee shop concept owners and how technology can help overcome these challenges.

Technology suitable for Coffee Shop Concepts

Find out ways in which F&B businesses can effectively maximise profits for this year's National Day.

National Day 2022

Have you ever wondered why there is always a mismatch between your purchase and delivery orders at the end of each month, and why you have missing inventories at the end of each week?Although there are many different IT solutions available on the market, using a purchasing system would be the ideal way to address these issues as it enables seamless automation of transactions. A reliable purchasing system should be capable of the following:1. Getting the required approval for each purchase.&nbsp;If your purchasing system is able to get the relevant and required approval for every purchase that is made, it would make it easier for owners to delegate the work of ordering supplies to their staff or managers without having to be personally present. In addition, the system can be configured so that lower-value purchase transactions(within a certain monetary limit) can be managed by non-managerial employees, while higher-value transactions can only be dealt with by managers. Purchases that are substantially high in value can also be made such that they will require the owner’s validation.&nbsp;&nbsp;A good purchasing system should permit you to set the limits of these purchasing transactions according to your requirements. 2. Providing an estimated delivery date.Imagine being able to receive reminders to place orders and not having to manually enter the information for each supplier every time you place an order.Your job would be much easier if you had a purchasing system that lets you save information about your suppliers, such as the delivery date, deadline for placing orders with each provider, and the minimum order size.&nbsp;So how exactly does this work?Whenever you place an order, the system will save the data that has been entered. According to past information and estimation, the purchasing system would then be able to inform you on things such as when to place your next order, what the minimum order quantity is, and what the estimated delivery date will be. With such a system, you will no longer have to worry about forgetting to place an order or submitting an order late! 3. Better management of partial deliveries.A supplier might occasionally make a partial delivery for a variety of reasons. When this occurs, a good purchasing system can really help you save time!&nbsp;As soon as you key in the details of the delivery order, the purchasing system will automatically be able to recognise that it is a partial delivery, and proceed to update and save the amount owed to the supplier accordingly. In such cases, the system will be able to detect whether the amount stated in the invoice is accurate when it receives the invoice sent by the supplier.&nbsp; 4. Automated reconciliation and supplier’s statement.The best thing about having a purchasing system is that you do not have to manually match the purchase orders to the delivery orders at the end of every month! The system would handle the reconciliation because it would already have all of the essential data recorded.&nbsp; Moreover, there is no need to draft the supplier’s statement and send each supplier's statement individually. The supplier can simply log in to the system and check the statement with his own ID and password. This is extremely beneficial when it comes to saving time and reducing human errors.&nbsp; In a nutshell, a good purchasing system would be able to capture the purchasing requisite, purchase order, delivery order, and reconcile. We understand the concerns and the challenges you face in this highly competitive food and beverage industry, which is why our team at Novitee has come up with useful solutions for your administrative and financial operating matters. If you are looking for a purchasing system for your F&amp;B business and would like to learn more about what Novitee’s purchasing system can do to add value to your operations, get in touch with us today!

Find out what are the benefits of using a purchasing system for your F&B business. 

Insights from Koomi

Tongue Tip Lanzhou Beef Noodles

6 Novitee Systems To Boost F&B Restaurants’ Efficiency During The Festive Season

NTUC e2i's Place and Train Programme

Technology suitable for Coffee Shop Concepts

National Day 2022

Benefits of Having a Purchasing System

Ready to get started?